FABRICS
Can I reorder the fabrics?+
Yes, it is possible to reorder the fabrics while supplies last in the warehouse.
Are the fabrics restocked?+
Our company sells deadstock fabrics, sourced from the unsold inventory of major fashion companies. This means that once they are sold out, they are not always restocked. However, we have 6 regular items that are always available in large quantities: Tencel, Ecovero, Cashmere Blend Drap, Regular Denim, Solid Color Silk, and Silk Panné Velvet.
Do you have any fabrics that are always available?+
Yes, we have 6 regular items that are always available in large quantities: Tencel, Ecovero, Cashmere Blend Drap, Regular Denim, Solid Color Silk, and Silk Panné Velvet.
What does deadstock fabrics mean?+
Deadstock fabrics are materials that come from the unsold inventory of major fashion companies. These fabrics are recovered to avoid disposal and to give a second life to high-quality materials.
Is it possible to find the same item in different colors?+
Our solid fabrics are often available in many color variants, while most of our patterned fabrics are available in a single color variant. To check the availability of color variants for a specific item, you can directly consult the product page.
Do you have other fabrics besides those listed on the website?+
Yes, not all of our inventory is available online. If you are looking for something specific, we invite you to contact us by phone or email. We will check the availability and be happy to assist you in meeting your needs.
Do you have fabric remnants?+
Yes, we periodically update our Remnants section where we offer discounted fabric cuts of specific lengths. Cuts less than 2 meters are discounted by 40%, while cuts over two meters are discounted by 35%. We invite you to visit the remnants section on our website to discover the available offers.
Are remnants lower quality fabrics?+
Absolutely not! Remnants are discounted because their yardage is limited and sometimes not enough to make full garments. However, they are of excellent quality. Remnants are fabric cuts selected by us for various reasons, such as completing sampling pieces or the end of certain fabric bolts. This does not imply lower quality, but simply limited availability determined by us.
How do I know how much fabric to order?+
We have prepared a yardage guide that can help you roughly determine the quantity of fabric needed for your project. However, we always recommend consulting directly with the person who will be making the garment to get a more precise and personalized advice.
Do you have fabrics for home decor?+
The fabrics we sell are primarily intended for clothing. However, sometimes we also have specific upholstery fabrics. It's important to note that clothing fabrics generally have a width ranging from 130 to 160 cm, while upholstery fabrics may have wider widths. Despite this, with creativity, clothing fabrics can also be used to decorate your home. We recommend contacting us directly to check the availability of fabrics suitable for your home decor needs.
Where can I find fabric specifications (weight, width...)?+
You can find fabric specifications by scrolling down on the product page. You'll come across a fabric details tab that includes information such as weight, width, material composition, and washing instructions. For further inquiries, you can reach out to us through our dedicated contact page.
Is the fabric color as it appears on the screen?+
All photos of our fabrics are taken in our studio using professional equipment to ensure accurate colors on well-calibrated monitors. However, it's important to note that actual color may vary depending on the settings of the computer screen from which the photo is viewed. This difference is inevitable and does not constitute a defect. Additionally, for our continuous items, different bolts may have slightly different dye lots. If you wish to assess the color of our fabrics before making a purchase, you can request a sample kit to get a more accurate representation of the available colors.
Will I receive the fabric in one continuous cut?+
Yes, the fabrics will be shipped in one continuous cut.
Should the fabrics be washed before sewing?+
It is recommended to wash fabrics, preferably without spinning, for plant-based fabrics such as Cotton, Linen, Viscose, and Denim
If the quantity I'm looking for is not available, what should I do?+
If you need a quantity larger than what is available on the website, please send us an email and we will do our best to accommodate your request.
Can I order only whole meters or also centimeters?+
You can also order in centimeters: to do so, you need to enter the decimal number using a period (.) instead of a comma (,).
I'm unable to place an order for fabric with decimal quantities. What should I do?+
To order decimal quantities, you need to enter the decimal number using a period (.) instead of a comma (,).
DENIM
I would like to reorder a denim fabric that I had previously purchased. How can I do this?+
If the website indicates that the fabric in question is no longer available, we encourage you to contact us: we may still have availability in our warehouse, or we can assist you in finding a solution. We have a wide selection of denim in stock, and not all denim fabrics have been uploaded to the website. If the specific piece of fabric you are looking for is out of stock, we can easily suggest a substitute fabric. While the wash may not be identical, we can often find a very similar item.
Do you only have the denim available online?+
No, we have a very extensive selection of denim that includes items not yet listed online. Therefore, we encourage you to contact us if you are looking for larger quantities or specific denim fabrics that you have not found on the website.
If I want to purchase Japanese denim, do I need to order more meters?+
Japanese denim is typically distinguished by its width of 80/90 centimeters, as it is produced on traditional Japanese looms. Therefore, it's important to accurately calculate the quantity needed for your project, taking into account this distinctive characteristic of the fabric.
HOW TO ORDER
What is the minimum order quantity?+
The minimum order quantity is 0.5 meters per item, with a maximum depending on the availability of the product in stock
Do you sell wholesale or retail?+
Our fabrics are sold at retail prices, with the option to receive quantity discounts: -15% for orders over 5 meters and -20% for orders over 15 meters. The price indicated includes VAT, and VAT registered customers can request an invoice.
Is it possible to purchase as a company?+
Yes, it is possible if you are a company and if you have a valid VAT number. During the order processing, you can choose the *VAT FREE* payment method. This allows you to place the order without paying VAT. You will receive the order receipt via email along with a form to fill out with tax details. Subsequently, you will receive instructions via email on how to proceed with the payment of your VAT Free purchase.
Is it possible to schedule an appointment to visit your premises?+
Our company operates exclusively online and we are not authorized to open to the public. However, we are available to provide assistance and answer all your questions through our online contact channels. Additionally, we can send fabric samples directly to your home for you to review.
Where is your headquarters located?+
Our headquarters is located in Prato, Italy. However, since we are an online company, our headquarters is not open to the public.
Where can I find the summary of my order?+
After completing your order, you will immediately receive a detailed confirmation via email that includes the complete summary of your order.
Can I modify my order after placing it?+
You can modify your order only if the fabric cuts have not yet been made and if the invoice has not yet been issued. To make changes, please contact us directly through our dedicated contact page as soon as possible.
PAYMENT METHODS
What payment methods do you accept?+
We accept payments via credit card, PayPal, and bank transfer.
How do I choose the payment method?+
After adding items to your cart and clicking on 'checkout', you will be directed to a new page where you can enter your shipping information and select your preferred payment method. Please note that if you choose to pay by bank transfer, delivery times may be slightly longer as the order will be processed upon receipt of payment.
How much time do I have to make the bank transfer?+
If you choose to pay by bank transfer, please make the payment as soon as possible. The package will be shipped once we receive the payment into our bank account. Please note that if payment is not received within one month from the order date, the order will be cancelled, and the ordered goods will be made available again in the shop.
SALES
Are there discounts for purchasing large quantities?+
Yes, we offer discounts based on the ordered meterage: Purchasing 5 meters or more receives a 15% discount. Purchasing 15 meters or more receives a 20% discount. Quantity discounts are applied automatically by the website.
Are quantity discounts based on the total meters in the cart?+
No, quantity discounts are automatically applied to each individual item, in each color variant.
Are there discounts or promotions?+
You can find discounts on selected fabrics in the sale section directly on our website. Additionally, we periodically offer specific and seasonal promotions that you can discover by visiting our homepage or subscribing to our newsletter!
Do discount codes also apply to shipping costs?+
No, discount codes are applied only to the price of the purchased products and not to the shipping costs.
Are discount codes valid on all items in the catalog?+
Discount codes apply to all fabrics in our catalog, with the exception of remnants, sample kits, color swatches, and already discounted items.
Do you offer loyalty discounts?+
Yes, to receive a loyalty discount for use on your subsequent purchases, you need to create an account and log in at the time of ordering. Every euro spent earns you 1 bonus point. For example, if you order products totaling 100 euros, you will accumulate 100 bonus points in your account. Each bonus point earns you a discount of 0.05 euros on future purchases, so every 100 bonus points equal 5 euros off on your next purchase. The discount accumulated through bonus points will be automatically applied to your cart at the time of purchase.
Are bonus points always applied?+
Bonus points are accumulated only if you are logged in during the purchase and are automatically deducted during the final stage of the subsequent order. It's important to note that bonus points are not accumulated if other discounts such as coupons, discount codes, or promotional discounts are used.
SAMPLES
What is the size of the samples?+
Samples have an approximate size of 3x7 cm.
How many samples am I allowed to order?+
You can order up to 2 sample kits per order, allowing you to view a total of 10 fabrics.
What is the difference between a sample kit and a color chart?+
Sample kits allow you to request samples of any fabric available on our
website, including deadstock fabrics that may not be restocked once they are gone.
Color charts are related to our regular items: Tencel, Ecovero, Drap Misto Cashmere, Silk Crepe de Chine, and Silk Velvet. These fabrics are always available in large quantities, so it's useful to have a complete color chart to refer to for future orders.
What information does the color chart contain?+
By ordering a color chart, you'll receive fabric swatches measuring 3cm x 7cm in all color variations, a larger sample measuring 10cm x 10cm, and all pertinent information regarding the fabric (such as height, weight, and composition).
Are samples free?+
Samples are not free. The sampling service costs 3 euros per sample kit, which includes 5 different fabrics. The color chart costs 10 euros.
Do I have to pay for shipping even if I only want to order samples?+
Shipments are made via express courier, and the charges are automatically applied to each order until the threshold for free shipping is reached.
SHIPPING
How will my order be shipped?+
All our products are readily available. Shipping costs are calculated based on the weight of the goods and the destination. We use express couriers to ensure very short delivery times.
What are the delivery times?+
We ship every day using express delivery. If the order is placed by 1:00 PM, the package will be shipped the same day and will arrive very quickly. In Italy, delivery often takes place within 24 hours. If the order is placed after 1:00 PM on Friday or on days preceding holidays, it will be processed on Monday morning or the next business day. Delivery times may vary depending on the location: Italy: 1-3 business days. AbroaD: 2-6 business days. It's important to note that shipments only depart after receiving payment.
Are fabric prices inclusive of shipping costs?+
No, fabric prices refer exclusively to the cost of the fabric itself. The shipping cost is not included in the fabric price and is calculated separately based on the package weight and destination country.
Can the shipping address be different from the billing address?+
Yes, it can be. In this case, please send us an email along with your order or enter your billing details directly in the *notes* section.
In which countries can orders be shipped?+
What are the shipping prices?+
Shipping prices vary depending on the weight of the merchandise and the delivery country. During the purchasing process on our website, the system automatically calculates the specific shipping cost for your order.
Is it possible to get free shipping?+
Yes, we offer free shipping for orders that meet the following requirements: For orders with delivery to Italy, shipping is free for purchases of at least €59. For orders with delivery to the European Union, shipping is free for purchases of at least €159.
Is shipping always free even for very heavy packages?+
For very heavy packages, in the order summary you might find the term *EXTRA WEIGHT*. In these cases, it's necessary to contact us to evaluate together the most cost-effective shipping solution.
How is the merchandise packaged?+
Fabrics can be packaged in three different ways: Folded, Rolled on a cardboard tube, Folded on a board (upon request). The packaging method is chosen by us based on the type of items purchased and the quantity ordered.
INVOICE
Can I request an invoice?+
Yes, we issue an invoice upon request, which must be made ALONGSIDE the order. You can request the invoice by providing your details in the order notes or by sending us an email.
Can I request an invoice whenever I want?+
No, the request for an invoice must be made at the time of placing the order because the invoice issuance date must coincide with the receipt of payment.
RETURNS
Can I return an item?+
Yes, you can return fabric if it is not to your liking, within 14 days of receiving the merchandise. Returns are not possible for sample kits and color swatches.
How can I return an item?+
If the fabric is not to your liking, you have 14 days to return the merchandise. Please contact us to inform that you are returning the fabrics. It's important to note that shipping costs, any duties, and taxes are your responsibility. Once the fabric is received at our warehouse, a credit will be issued to your account. To avoid this, we always recommend ordering a sample before making the final purchase.
Who is responsible for the shipping costs in case of a return?+
The shipping costs for returns are borne by the customer, including any duties and taxes.
Can I get a refund if the fabric color I received is different from what I saw online?+
It is not possible to obtain a refund, but you can return the fabric. The fabric photos are taken by qualified personnel using calibrated screens. However, since we cannot guarantee that the color displayed on a screen is identical to the actual fabric color, we cannot provide a refund for color discrepancies. It is
always recommended to order a sample before making a purchase to verify the actual color of the fabric.
ACCOUNT
What do I need to do to register?+
To register and create your account, click here. Once on the registration page, you can sign up by entering your email and creating a password in the form.
Shipping details will be requested only when you place your first order. We recommend staying logged in when placing your orders to accumulate bonus points.
Why should I create an account?+
By registering and creating an account, you'll enjoy several benefits: you'll only need to enter your shipping details once, during your first order, and won't need to repeat them in the future. Additionally, if you frequently purchase from us and are registered, every order you place allows you to
accumulate bonus points that automatically generate a discount on your next purchase.
Do I need to be registered to place an order?+
No, it is not necessary to be registered to place an order, but in that case, you will not accumulate bonus points.
SEARCH
How do I find the fabric I'm interested in?+
There are multiple methods to search for the fabric that suits you: you can search using filters found on the left column if you are using a computer or on the top right if you are searching from a mobile device. This way, you can search by color, pattern, or use. You can conduct your search by already identifying the fiber you're interested in by clicking on the *FABRICS* menu and selecting the fiber of interest. Alternatively, you can search based on the garment you want to create by clicking on the *SEARCH BY USE* menu. If you want to view the entire catalog, you can select *ALL FABRICS* found in the menu under the *FABRICS* section. Use the search bar if you know the name or code of the fabric.
How do I find a fabric that I have already seen?+
If you know the code or the name of the variant you are interested in, you can enter the code or name into the magnifying glass search bar located on the dark band on the right side of the computer screen or at the top bar on mobile
I had ordered a sample of a fabric that I now want to order, but I can no longer find it on your website. Why is that?+
Some of the fabrics in our catalog come from deadstock, which means they are unused materials recovered from other companies. Therefore, the availability of these fabrics is limited, and they cannot be restocked once they are sold out. It's possible that between the time you ordered a sample and when you decided to purchase the fabric, the item may no longer be available. That's why we always recommend ordering samples and not waiting too long before placing the actual fabric order.
PRICES
Are the prices I see on the website net or gross?+
The prices you see on the website, referring to per meter of fabric, are gross prices including VAT. In the cart, any shipping costs and discounts will be calculated if you use a discount code.
What does the price I see on the website refer to?+
The prices you see on the website are for 1 linear meter of the fabric in question. If you are purchasing a unique piece, a fabric sold by *panel,* or a remnant, the indicated price refers to the entire piece, with dimensions specified on a case-by-case basis.