FAQ

FABRICS

Can I reorder the fabrics?+
Are the fabrics restocked?+
Do you have any fabrics that are always available?+
What does deadstock fabrics mean?+
Is it possible to find the same item in different colors?+
Do you have other fabrics besides those listed on the website?+
Do you have fabric remnants?+
Are remnants lower quality fabrics?+
How do I know how much fabric to order?+
Do you have fabrics for home decor?+
Where can I find fabric specifications (weight, width...)?+
Is the fabric color as it appears on the screen?+
Will I receive the fabric in one continuous cut?+
Should the fabrics be washed before sewing?+
If the quantity I'm looking for is not available, what should I do?+
Can I order only whole meters or also centimeters?+
I'm unable to place an order for fabric with decimal quantities. What should I do?+

DENIM

I would like to reorder a denim fabric that I had previously purchased. How can I do this?+
Do you only have the denim available online?+
If I want to purchase Japanese denim, do I need to order more meters?+

HOW TO ORDER

What is the minimum order quantity?+
Do you sell wholesale or retail?+
Is it possible to purchase as a company?+
Is it possible to schedule an appointment to visit your premises?+
Where is your headquarters located?+
Where can I find the summary of my order?+
Can I modify my order after placing it?+

PAYMENT METHODS

What payment methods do you accept?+
How do I choose the payment method?+
How much time do I have to make the bank transfer?+

SALES

Are there discounts for purchasing large quantities?+
Are quantity discounts based on the total meters in the cart?+
Are there discounts or promotions?+
Do discount codes also apply to shipping costs?+
Are discount codes valid on all items in the catalog?+
Do you offer loyalty discounts?+
Are bonus points always applied?+

SAMPLES

What is the size of the samples?+
How many samples am I allowed to order?+
What is the difference between a sample kit and a color chart?+
What information does the color chart contain?+
Are samples free?+
Do I have to pay for shipping even if I only want to order samples?+

SHIPPING

How will my order be shipped?+
What are the delivery times?+
Are fabric prices inclusive of shipping costs?+
Can the shipping address be different from the billing address?+
In which countries can orders be shipped?+
What are the shipping prices?+
Is it possible to get free shipping?+
Is shipping always free even for very heavy packages?+
How is the merchandise packaged?+

INVOICE

Can I request an invoice?+
Can I request an invoice whenever I want?+

RETURNS

Can I return an item?+
How can I return an item?+
Who is responsible for the shipping costs in case of a return?+
Can I get a refund if the fabric color I received is different from what I saw online?+

ACCOUNT

What do I need to do to register?+
Why should I create an account?+
Do I need to be registered to place an order?+

SEARCH

How do I find the fabric I'm interested in?+
How do I find a fabric that I have already seen?+
I had ordered a sample of a fabric that I now want to order, but I can no longer find it on your website. Why is that?+

PRICES

Are the prices I see on the website net or gross?+
What does the price I see on the website refer to?+